What you will learn

  • How to flawlessly present an accommodation online
  • How to create and set an Airbnb account for Hosts
  • How to create saved messages to be used later
  • How to convince a potential guest to book
  • How to lead a check-in with guests
  • How to keep in touch with your guests


  • No requirements


Everything started in 2013, the year when Giovanna Gargano decided to open her VAT number and become a freelance. She started putting her heart and soul into the tourism field. In the same year, Giovanna got a Master Degree in Digital Humanities (Computer Science) at the prestigious University of Pisa, with the maximum score of 110 cum Laude.

During Spring 2014, Giovanna opened her own travel bookings agency, launching her booking engine with the aim to convey more direct bookings to the properties she worked for.

Now, after 8 years of experience, the properties for which Giovanna has been worked raised million Euros, and still growing.

With her indisputable experience, Giovanna will be able to show you all the key tricks to become the number one, continually being chosen by new customers.

The course is taken online.

Italian version - versione in Italiano: https://hostsacademy.com/course.php?c=15


Total: 22 lessons

  • 1.1 - Identify the type of accommodation and the targets to which it can address locked
  • 1.2 - The art of writing a description that is both captivating and truthful locked
  • 1.3 - Shoot and select the best photos locked

  • 2.1 - Comparison of the best travel portals where to get listed locked
  • 2.2 - What if I had my official website? locked

  • 3.1 - Introduction to Airbnb for hosts locked
  • 3.2 - Create a new listing locked
  • 3.3 - Check the provided services locked
  • 3.4 - Check the cancellation policy locked
  • 3.5 - How to obtain and apply the Super Strict 60 cancellation policy locked
  • 3.6 - Correctly set up the photo gallery locked
  • 3.7 - How to leverage the incredible and underrated power of the House Rules on Airbnb locked

  • 4.1 - How to choose the best meeting point locked
  • 4.2 - The first meeting with the guests locked
  • 4.3 - The first impact as soon as they arrive locked
  • 4.4 - Be the leader of the check-in procedure locked
  • 4.5 - What to do in case of early or late check-in locked
  • 4.6 - COVID-19 version locked

  • 5.1 - Create and save messages to be used when needed locked
  • 5.2 - The first approach to the potential guest: how to respond convincingly locked
  • 5.3 - Remain available during the stay without risking to annoy locked
  • 5.4 - Build customer loyalty locked

About the author

Giovanna Gargano

Giovanna Gargano

Computer Scientist and Tourism Expert

Giovanna enjoys being a problem solver and an inventor of disruptive projects. She recently founded a travel booking system that raised around 2 Million Euro worth in bookings. She has a Master Degree in Digital Humanities at the University of Pisa with the maximum score of Summa Cum Laude.

I am an entrepreneur and consider myself very lucky because I live and work in one of the most beautiful places in the world: the Amalfi Coast. I graduated summa cum laude in Computer Science and Digital Humanities at the University of Pisa and have been working in the tourism market for more than 10 years. I am constantly looking for interesting projects.

Become an Instructor, share your knowledge

Create an online video course, reach students across the globe, and earn money.