Terms of Service

These Terms and Conditions were updated on 15.09.2020

Definitions

Customers or Clients – website visitors looking to purchase courses or travel products and services.
Vendors – IWPA Associated (educators, instructors, mentors, professors, teachers, professionals, wedding planners, travel agents, providers of wedding or travel - related services) who sell on HostsAcademy.com platform.
HostsAcademy.com or Platform – HostsAcademy.com website and applications.
Company – IWPA International Wedding Planners and Travel Agents Association, no-profit association registered in Italy.
Service or Package – any service or set of services advertised on the Platform by the Vendor.
User - a Vendor or a Customer registered on the Platform.
Booking confirmation – electronic confirmation issued by the Platform at the moment when the Customer has paid for Vendor’s service via HostsAcademy.com
Wedding Date – the date when the service requested by the Client should be rendered by the Vendor
Payments Provider – secure gateway etc

General

By using the website you agree to accept these Terms and Conditions.
HostsAcademy.com is a marketplace for courses. The Platform is operated by IWPA and organised under the laws of Italy.
HostsAcademy.com does not provide any courses directly to Customers. HostsAcademy.com is the advertising platform of all IWPA’s Associated where each Associate advertise its own portfolio of courses and sell its own services.
All Vendors agree to pay a commission of 25% on all sales made on the Platform.
Only registered Users can communicate to other Users of the Platform. The registration is free.
All content of the Platform, including User profiles, courses, reviews and communication between Users is recorded and moderated by HostsAcademy staff. Moderation is conducted based on these Terms and Conditions. However, any content-related decision may be made by HostsAcademy staff at their own discretion without additional explanation.
By using the website you agree to accept these Terms and Conditions.

Vendors rights and responsibilities

It is a responsibility of every Associate to make sure that their courses or services do not mislead customers, provide a good quality description of their products and services and true photos, descriptions and prices.
In case a misleading package is found on the Platform, the Platform has the right to remove such content from the website at its own discretion.
It is prohibited for the Associates to take the communication with the Client outside of the Platform before the booking has been completed by the Client. Any attempts to communicate to the Client directly via email, messengers, social networks or phone will be blocked. It is also forbidden to prompt a Client to use search engines to find Associate’s website in order to establish direct contact. If there are repeated attempts, the Associated will be blocked, and their courses/products removed from the platform. Any pending payments to the vendor will be retained and collected by the Platform.
It is Associate’s responsibility to make sure their HostsAcademy login details are kept safe and secure so that no unauthorised person could get possession of those and use the account illegally.
Courses and services of the Vendors violating any of these Terms and Conditions can be removed from the Platform at the Company’s sole discretion without a notice.
The Associate has the right to place unlimited number of courses on the Platform.
The Associate must read and accept HostsAcademy Moderation Rules and Regulations about packages production in order to fulfill all required standards.
The Associate is responsible for providing services to the Client/Associate as per the information advertised in the Course/Service placed on HostsAcademy and the discussion with the Client via the Platform. It is their responsibility to communicate with the Client/Associate and make sure their services are of the best quality possible.
By placing their courses on the platform, the Vendor accepts that Clients/Associates who used their services may review them on the Platform and the review will become publicly available. These reviews cannot be removed from the platform by Associate’s request, unless authorised by the creator. HostsAcademy will aim to make sure only genuine reviews are posted on the Platform and may remove any of them at its own discretion, without notifications and explanations.

Customer rights and responsibilities

Customers have free access to the information published on the platform. To communicate with other users, registration is required.
Customers should report any misleading information found in Associates’ packages/services to the Platform.
Customers may review Vendors and Courses they booked via HostsAcademy. Only courses/services booked via the Platform can be reviewed. It is the Customer’s responsibility to make sure the review is genuine and unbiased. The Platform aims to verify all reviews and may remove any of them at its sole discretion without a notification and notice.
To book a service, a Client must make a payment according to the Payments, Refunds and Cancellations policy described in these Terms and Conditions and strictly via HostsAcademy Platform. It is client’s responsibility to provide valid payment information to the Platform and ensure the Payment is successfully charged.
It is Client’s responsibility to notify both the Platform and the Associate in case the booking needs to be cancelled, even if it has already become non-refundable according to the Refunds policy of these Terms and Conditions.

Payments, refunds and cancellations policy

To book a Service or a Course, the Client must pay the full price by the means of electronic payments provided by the Platform. The Associate must provide valid payment information. This information will be securely processed by the HostsAcademy Payments Providers.
The booking has immediate effect and cannot be cancelled.
The payment is made in the currency set by the Customer. Due to currency exchange rates set by your bank, the amount taken from your card may vary.

Confidentiality and Privacy Policy

By using the Platform visitors agree that the Company can process their personal information in the ways set out in the Privacy Policy.
The Company will not disclose any personal information of its users, neither Clients nor Vendors, to any third parties and will ensure their contact information is not made public at any time.
The Company will not share or sell Users’ personal information to third parties.
The email address provided by a User at registration will be used to send Platform notifications, for example new features and technical updates. The use of the email address is not limited to these examples.
If required, the Company may occasionally contact Users directly for business and marketing purposes using the contact information provided at registration or publicly available via other sources.
By using the Platform, visitors agree that the Platform uses cookies to provide a better service and a personalised experience.

Liabilities

To the best of the Company’s knowledge, all information placed on the HostsAcademy platform is true and correct, and the Company makes all efforts to ensure that it is always the case. However, HostsAcademy should not be liable for any incorrect information placed on the Platform by either Vendors or Customers, including courses and reviews. Liability for Users’ content is solely borne by the Users.
We aim to allow only quality Vendors to be listed on the Platform. However, in case of any disputes the Company shall not be liable for any services provided by the Vendors listed on the Platform as well as reviews left by the Customers. Any disputes between the Client and the Vendor must be resolved directly between them.
HostsAcademy reserves the rights to reject to comment or explain its actions regarding the modification of Platform’s content and communications between Vendors and Clients.